PRIVACY POLICY

 

Your privacy regarding your personal data is very important to us here at Feathers Holistic Centre. We care about your personal data and ensuring you’re informed about how we use it. Feathers Holistic Centre promises to protect your data, and to manage any information you share with us in line with data protection laws.

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This Privacy Policy sets out how and why Feathers Holistic Centre will collect and use your personal data and our legal basis for its use, to ensure you remain informed and in control of your information.

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Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information. If you have any questions about how Feathers Holistic Centre processes your information, please get touch via the Contact us page.

 

WHO WE ARE

 

Feathers Holistic Centre, Orchardside, Deeping st James, Peterborough, Lincolnshire, UK, PE6 8RP.

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Feathers Holistic Centre is the operator of the website www.feathershc.co.uk.

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We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

 

THE PERSONAL INFORMATION WE COLLECT AND USE

 

Personal information provided by you

 

In the course of operating our business, we collect personal information when you provide it to us, such as your name, company name, postal address, email address, phone numbers, correspondence details, payment details, relevant health conditions.   

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We also collect personal information from you if you hire a room as a therapist with us or work with us in any manner for any period of time. In this context, personal information we gather may include: contact details, financial and payment details, details of education, qualifications and skills, marital status, nationality, NI number, job title, and CV.

 

Personal information provided by third parties

 

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you. If you hire a room with us, we may receive information from the people who provide references.

 

Personal information about other individuals

 

If you give us information on behalf of someone else as an alternate contact, contact names, contact numbers, other information regarding therapies and treatments, you confirm that the other person has agreed that you can:

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• give consent on his/her behalf to the processing of his/her personal data;

• receive on his/her behalf any data protection notices; and

• if relevant, give consent to the transfer of his/her personal data abroad.

 

Sensitive personal information

 

For some treatments, we may ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness or your health has bearing on your treatments. If we request such information, we will explain why we are requesting it and how we intend to use it.

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Sensitive personal information includes information relating to your ethnic origin, political opinions, religious beliefs, whether you belong to a trade union, your physical or mental health or condition, sexual life, and whether you have committed a criminal offence. We will only collect your sensitive personal information with your consent.

 

Children

 

We do not normally ask for personal data relating to children. Again, we will only ask you to provide personal information relating to a child if we need to for a specific reason, for example, the child's health has a bearing on treatment. If you are a parent or guardian of a child and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

 

HOW AND WHEN DO WE COLLECT INFORMATION FROM YOU?

 

Information is collected from any enquiries over the phone, via the website, email, social media or directly from you face to face. Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet). We also collect personal information when you send us feedback and complete customer surveys.

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We may monitor and record communications with you (such as telephone conversations and emails). We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

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If you visit our centre some personal data may be collected from monitoring devices and systems such as closed-circuit TV (CCTV).​

 

Use of cookies

 

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website. We do this to find out things such as the number of visitors to the various parts of the site.This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

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You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

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For further information on our use of cookies, please see our Website Privacy Policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

 

REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION

 

We rely on a different lawful basis for collecting and using personal data in different situations.

 

Contracts

 

Where you make enquiries about the services we provide, before you become a customer with us, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under our standard terms of business/contract with you. This includes collecting and using your personal information to:

 

• enable us to follow up on enquiries made by you in relation to therapies/treatments with us in accordance with industry guidelines and to give you our quote;

• prepare an agreement with you;

• manage any accounts you hold with us;

• contact you for reasons related to the service you have signed up for or to provide information you have requested;

• deal with payment for our services;

• notify you of any changes to our website or to our services that may affect you; and

• resolve disputes or collect overdue payments.

 

​If you hire a room with us as a therapist, we will collect and use personal information to process your room hire contract and check references and qualifications. This data may include:

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• your facial image/photo

• name,

• address and contact details

• bank details

• details of your training, qualifications and experience

• results of all checks undertaken, including identity checks, background checks, document image checks and criminal record cheques

• insurance details

• eligibility to work in the UK

• language skills

• feedback on your services or details of any complaints of clients

• any other personal data that we may collect from you or otherwise receive from third parties

• details of criminal convictions

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Should you become one of our Independent Therapists you will be required to notify us promptly of any changes to your personal data.

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Independent Therapists will comply with GDPR, our privacy policy and other policies and procedures notified to them by us from time to time.

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In respect of any Customers personal data, including data collected whilst making notes of the Treatments and/or enquiries, Independent Therapists will:

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• use such personal data only in so far as is necessary for the purpose of carrying out Treatments on Customers;

• comply promptly with our instructions in respect of such personal data;

• not disclose such personal data to any third party other than on our written instructions or as required by law;

• not allow such personal data to be transferred out of the European Economic Area;

• promptly assist us with requests in respect of such personal data;

• when making notes during Therapies, ensure that any such personal data included therein is accurately recorded and promptly amended if inaccurate;

• immediately inform us of any breaches or possible breaches of data protection;

• on request provide to us such personal data in the format reasonably specified.

• will keep, transport and dispose of any Customer personal data securely to prevent unauthorised disclosure, access, loss, destruction or damage to such personal data.

 

Legal obligations

 

We collect and use personal information from our customers, consultants, staff and therapists to comply with our legal obligations. For example, we will take copies of documents that identify you so that we can comply with anti-money laundering and counter-terrorist financing requirements.

 

Legitimate business interests

 

Our priority is to make sure we give a high quality and fulfilling service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract. We collect personal information to:

 

• follow up on enquiries in accordance with industry guidelines and provide quotes for room hire/details of services;

• conduct research and analyse website visitor behaviour patterns;

• customise our website and its content to your particular preferences;

• improve our services;

• detect and prevent fraud;

• prevent offensive, inappropriate or objectionable content being sent to or posted on our websites or to stop any other form of disruptive behaviour.

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Feathers Holistic Centre operates CCTV on site. We collect and process CCTV images from around our Centre car park We do this:

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• to establish whether you are doing something that breaches your contract with us; and

• to assist in the establishment or defence of any crime or other investigation.

 

Credit checking

 

We may do a credit check on you so that we can make credit decisions about you and people or businesses/governing bodies associated with you. These checks may also be used to help prevent and detect fraud and money laundering. Our search will be recorded on the files of the credit reference agency.

 

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address or who are financially linked to you. Other credit businesses may use your information to make credit decisions about you and the people with whom you are financially associated, trace debtors, and prevent and detect fraud and money laundering. If you provide false or inaccurate information to us and we suspect fraud, we will record this.

 

When will we contact any other person about you?

 

If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person.

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If you provide us the details of a person who we can contact for a job reference, we may contact that person in connection with your application. 

 

Who your information might be shared with

 

We may disclose your personal data to:

 

• service providers under contract with us to support our business operations, such as fraud prevention, debt collection, payroll, technology services

• credit reference agents — see 'Credit checking' above;

• law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;

• any person or agency if we need to share that information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;

• any person who you have named as a person we can contact to discuss your account;

• any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or person administering a will;

• any person who we are negotiating with as a potential buyer of our business or property or if we are proposing to merge our business with another business;

• credit card associations if specifically required;

• Any governing bodies in regards to any qualifications or training.

 

KEEPING YOUR PERSONAL INFORMATION SECURE

 

We have appropriate security measure in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. 

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For security reasons we can not disclose all measures undertaken however we are able to comment that our organisation seeks at all times to comply with GDPR, and we will use technical measures to safeguard your personal data.

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We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.

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While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

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Our website contains links to websites and applications owned and operated by other people and businesses. These third-party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites. We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk.

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If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

TRANSFERS OF YOUR PERSONAL INFORMATION OUT OF THE EEA

 

We will not transfer your personal data outside of the United Kingdom OR European Economic Area or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

 

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

 

We will usually hold your personal information as a customer or employee on our system for the period we are required to retain this information by applicable UK law.

 

WHAT RIGHTS DO YOU HAVE?

 

Under the General Data Protection Regulation, you have a number of important rights. These include the following rights:

 

• request a copy of your information which we hold (subject access request);

• require us to correct any mistakes in your information which we hold;

• require the erasure of personal information concerning you in certain situations

• require us to stop contacting you for direct marketing purposes;

• object in certain other situations to our continued processing of your personal information;

• restrict our processing of your personal information in certain circumstances;

• object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and

• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

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Further information on each of these rights is available from the Information Commissioner’s Office.

 

If you would like to exercise any of these rights, please:

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• email, call or write to us

• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

• let us know the information to which your request relates, including any account or reference numbers

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We will not charge any fee for any of these services in most cases.

 

HOW TO CONTACT US

 

We hope that we can resolve any query or concern you raise about the way we use your personal information. Please contact us if you have any questions about this privacy policy or the information we hold about you.

 

If you wish to contact us, please send an email to info@feathershc.co.uk or write to us at Feathers Holistic Centre, Orchardside, Deeping st James, Peterborough, Lincolnshire, UK, PE6 8RP or call us on 07725 513738.

 

CHANGES TO THE PRIVACY POLICY

 

This Privacy Notice was published May 2018. We may change this Privacy Notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

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WEBSITE

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What is this Privacy Policy for?

This privacy policy is for this website www.feathershc.co.uk and served by Feathers Holistic Centre and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

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The Website

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This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.​

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Contact & Communication

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Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as required by GDPR regulations. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

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External Links

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Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. 

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

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Adverts and Sponsored Links

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This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

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Social Media Platforms

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Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

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Shortened Links in Social Media

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This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls. 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

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Updated June 2020​